1. General Rule (Cross‑Border)
Given the nature of exports, returns are generally not accepted once goods have left India, except in cases of proven manufacturing defect or wrong item shipped.
2. Reporting Window
Report issues within 7 calendar days of delivery/arrival (with photos/videos, batch/lot numbers, packing lists). Late claims may be rejected.
3. Remedies
At our option and after verification, we may replace affected goods, offer a prorated credit, or refund the invoiced amount for the affected items. Return shipment, if required and feasible, must be pre‑approved in writing.
4. Non‑Returnable Items
- Perishable or customized goods, private‑label/printed packaging, opened/used items.
- Clearance/closeout deals, samples, and items marked non‑returnable.
5. Order Cancellation
Before production: cancellation allowed with 0–10% admin fee.
After production started: up to 25–50% of order value may be charged for materials/commitments.
After dispatch: cancellations are not possible.
6. Refund Method & Timing
Approved refunds are processed via the original payment method (e.g., PayU/bank transfer). Banking/processing times vary by provider and country.
7. Chargebacks & Disputes
Please contact us first to resolve issues. Unjustified chargebacks may be contested with documentation (PO, PI, AWB/BL, POD, inspection notes). export is prohibited/restricted.