1. Accepted Payment Methods
- PayU (cards, UPI, net banking; international cards where enabled).
- Bank Wire Transfer (TT).
- Letter of Credit (LC) for qualified B2B orders (subject to approval and bank charges).
2. Currency & Conversion
Quotes may be in INR / USD / EUR / AED. For PayU settlements in India, funds typically settle in INR; buyer’s card issuer handles conversion. Bank transfers must match invoice currency unless agreed.
3. Payment Terms
Standard: 50% advance with PO/PI, balance before dispatch against documents; or as specified in contract. For LC: as per LC terms. Late payments may attract interest and storage charges.
4. Taxes, Duties & Fees
Destination duties/taxes/clearance are buyer’s responsibility unless DDP is agreed. Bank/payment gateway fees are borne as agreed in the PI.
5. Invoicing & Documents
We issue commercial invoice, packing list, and shipping documents. For inward remittances via PayU/bank, we obtain FIRC/e‑FIRC where applicable. e‑BRC is issued by our AD bank upon realization.
6. Security & Fraud
Payments are processed through secure partners (e.g., PayU). We may request KYC and reserve the right to hold/cancel orders if fraud is suspected.
7. Refunds
Refunds, where approved (see Returns & Refunds Policy), are processed to the original payment method.