1. Introduction
Welcome to HONAXA INTERNATIONAL PRIVATE LIMITED (“HONAXA,” “we”, “our”, “us”). We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit honaxa.com, place inquiries or orders, or interact with us via email, phone, WhatsApp, or other channels.
By using our website or sharing data with us, you agree to this Policy.
2. Scope & Roles
This Policy applies to website visitors, prospective and existing buyers, vendors, logistics partners, and service providers. For EU/UK users, HONAXA acts as data controller for website data and as data processor when processing buyer data on behalf of institutional clients (if any).
3. Information We Collect
- Identity & Contact: name, company, designation, billing/shipping address, email, phone/WhatsApp, GST/Tax ID, IEC (if shared).
- Order & Trade Data: product selections, quantities, HS codes (if applicable), Incoterms, prices, invoices, payment status, FIRC/BRC references.
- Payment Data: handled by secure gateways (e.g., PayU). We do not store full card details.
- Technical Data: IP, device, browser, pages viewed, cookies, analytics (e.g., Google Analytics).
- Communications: emails, chats, calls, WhatsApp messages, support tickets.
- Compliance Data: KYC documents you provide (passports, trade licenses), sanctions screening results where legally required.
4. How We Use Your Information
- To respond to inquiries, generate quotations, and fulfill export orders.
- To process payments via authorized payment partners (e.g., PayU) and banks.
- To arrange shipping, customs documentation, insurance claims, FIRC/BRC issuance.
- To improve our website, security, and user experience.
- For legal compliance (tax, DGFT/Customs/RBI reporting) and fraud prevention.
- With your consent, to send product updates or marketing (unsubscribe anytime).
5. Legal Bases (where applicable)
- Performance of a contract, legitimate interests (B2B marketing, security), consent (newsletter/cookies), and legal obligations.
6. Sharing of Information
We share data with: payment gateways (e.g., PayU), banks, logistics providers (DHL/FedEx/UPS/forwarders), customs brokers, insurers, IT/hosting providers, auditors, and authorities when required by law. We do not sell personal data.
7. International Transfers
Your data may be processed outside India when working with overseas buyers, logistics partners, or servers. We implement reasonable safeguards and contract terms.
8. Data Security
We use technical and organizational measures (SSL, access controls, encryption where appropriate). No method is 100% secure; please share only necessary data.
9. Data Retention
We retain data as long as needed for contracts, legal/accounting obligations, and dispute resolution. Typical retention: 5–8 years for trade records unless law requires longer.
10. Your Rights
Subject to local laws, you may request access, correction, deletion, withdrawal of consent, or objection to processing. Email support@honaxa.com.
11. Children’s Privacy
Our website is not intended for minors under the age applicable in their jurisdiction. We do not knowingly collect children’s data.
12. Third‑Party Links
External sites have their own policies. Review them before sharing data.
13. Grievance/DPO Contact
Grievance Officer / DPO: [Name to be appointed]
Email:
support@honaxa.com Address: [Registered Address, City, State, PIN, India]
14. Changes
We may update this Policy. Continued use after changes constitutes acceptance.